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Answers to common questions about the Zencare Practice Management
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General Overview
8 articles
What is Zencare Practice Management?
How Do I Access Zencare Practice Management?
What Browser Should I Use?
Does Zencare Practice Management Work on My Phone?
Training
Does Zencare Practice Management Have an App?
Is There a Free Trial?
I Have an Office Admin - Can I Grant Them Access to My Zencare Practice Management Account?
Getting Started
22 articles
Welcome to the Getting Started Guide
Step 1 - Logging In
Step 2 - The Essential Settings
Step 3 - Adding and Managing Clients
Step 4 - Add a Service
Step 5 - Scheduling Sessions
Step 6 - Write a Session Note
Step 7 - Bill for the Session
View all articles in “Getting Started”
Core Features
97 articles
How Can I View Important Client Details Directly From the Calendar?
Sync Your Calendar with a Third Party Program
General Overview of the Calendar
Using Privacy Mode to Schedule Sessions
Can I Print My Zencare Practice Management Calendar?
How Can I See More Time In The Calendar?
What To Do If You Can't See Your Sessions
Customizing Your View Options
View all articles in “Core Features”
Client Portal & Online Booking
25 articles
Client View: Booking Sessions
Online Credit Card Pre-Authorization Overview
Enabling Online Credit Card Pre-Authorization
Client View: Account Summary
General Overview of the Client Portal
Benefits of Online Booking
Benefits of Clinical Measures
Benefits of Online Intake and Consent Forms
View all articles in “Client Portal & Online Booking”
Group Edition
11 articles
Welcome to the Group Edition Getting Started Guide
Step 1 - Limiting User Access in Zencare Practice Management
Step 2 - Therapist Profiles
Step 3 - Services and Fees Guide
Step 4 - Supervisors
Step 5 - Granting Access
Group Edition Settings
Understanding Zencare Practice Management's User Types
View all articles in “Group Edition”
Video Therapy
12 articles
Getting Started
What is Video Therapy?
Client Guide
Collaborative Video
Granting Client Access to Client Portal
Couples and Family Sessions
Hosting a Session
The Client Experience
View all articles in “Video Therapy”
Insurance
13 articles
What is a Superbill?
Setting up Your Account for Superbills
Creating Superbills
Sending Superbills
Setup Part 2 - Connecting Your Account to Change Healthcare
Unadjudicated Claims
Change Healthcare Insurance Integration
Setup Part 1 - Ensuring Your Zencare Practice Management Clinical Account is Configured
View all articles in “Insurance”
Security & Compliance
7 articles
Is Zencare Practice Management Compliant?
Can I Keep a Copy of My Files in Local Storage?
Once I Upload Information to Zencare Practice Management, Who Owns the Information?
Should I Reference Zencare Practice Management on My Practice Consent Forms?
Power of Attorney
Is There a Privacy Mode?
Failed Log-in Notifications
Zencare Payments & Integrated Processing
13 articles
Zencare Practice Management Payments Overview
Getting Started - Merchant Enrollment
What is PCI Compliance?
Frontline Compliance: Dos and Don’ts
PCI Compliance
Merchant Application Underwriting - What You Should Know
Processing Transactions
Refunding Transactions
View all articles in “Zencare Payments & Integrated Processing”