Zencare Practice Management is designed to be intuitive and easy to use. We made Zencare Practice Management with therapists in mind, so many of the processes may already be familiar to you! Once you get the hang of things, you will find that Zencare Practice Management saves you time every day on administrative tasks.
If you have questions along the way, we are happy to help you learn how to use Zencare Practice Management, and encourage you to use the different training resources available to you.
Resources to Learn About Zencare Practice Management
Our FAQ section!
You are already here! Our FAQ section has text, image, and video content designed to walk you through everything there is to know about Zencare Practice Management. You'll find the basics, the daily use, and detailed guides for new features here. You can use the search tool in our FAQ to find exactly what you are looking for.
The in-Zencare Practice Management tutorial!
You can find this at any point in Zencare Practice Management, and can revisit it as many times as you need. To find the tutorial, click the three horizontal dots in the top right of your Zencare Practice Management screen, and select Show Tutorial from the drop down!
Bugs in Zencare Practice Management
First off, we apologize for any inconvenience a bug may have caused you! These are rare in Zencare Practice Management, and we do our absolute best to ensure all features are working before we launch them. That being said, sometimes bugs do pop up.
If you notice a bug, please report it right away to our team. We'll work with you to ensure it is fixed in a timely manner.
Group Edition - Managing Training of New Staff
When you start using Group Edition in Zencare Practice Management, we recommend that you set up a Group On-boarding demo that your entire staff attends. During this on-boarding session, a Customer Advocate will walk through scheduling, billing, note writing, and client information management. This will happen virtually, and it is best to set up one display in your office to have all staff view the screenshare and be able to hear the audio.
As you hire new staff, they are welcome to attend our demos to learn how to use Zencare Practice Management! However, as each Group will have a different set up, and each therapist or office admin may have different responsibilities, the Practice Owner must clarify the exact processes expected of their staff in Zencare Practice Management.